Ravelin

500 Errors on fraud API
Resolved

Performance seems to have returned to nominal levels. We are monitoring the situation.

A deployment in our system was erroneously evicted by kubernetes due to a mitigation done earlier in the day. This mitigation avoided an error case caused by a zonal issue in our cloud provider. Unfortunately, this caused an issue with launching a stateful set. The stateful set that had been safely shut down in the offending zone was blocking other instances from starting up. In an unlucky turn of events, this stateful set happened to be first in the list.

We have unblocked instances from spawning and service is be operating normally once again.

Thu, May 6, 2021, 07:21 PM
(4 years ago)
·
Affected components

No components marked as affected

Updates

Resolved

Performance seems to have returned to nominal levels. We are monitoring the situation.

A deployment in our system was erroneously evicted by kubernetes due to a mitigation done earlier in the day. This mitigation avoided an error case caused by a zonal issue in our cloud provider. Unfortunately, this caused an issue with launching a stateful set. The stateful set that had been safely shut down in the offending zone was blocking other instances from starting up. In an unlucky turn of events, this stateful set happened to be first in the list.

We have unblocked instances from spawning and service is be operating normally once again.

Thu, May 6, 2021, 07:21 PM

Identified

We believe we know the issue and have put a fix in place. We will keep monitoring and update you on root cause.

Thu, May 6, 2021, 06:48 PM(32 minutes earlier)

Investigating

We are investigating errors on our fraud API.

Thu, May 6, 2021, 06:48 PM
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